ORDERING POLICIES

Philly Create does not accept returns. Requests for exchanges, reports of errors or damaged items, or any other requests for order changes must be made within 3 business days of the delivery date. NO EXCEPTIONS. Please be sure to consult the size chart on the item BEFORE checking out! 

 

EXCHANGES will be subject to a processing fee of $15 per item. Please email info@phillycreate.co in order to receive exchange instructions. Exchanges on limited release and exclusive items are not guaranteed. Please fully ensure your order is correct BEFORE checking out!

 

Any return exceptions will be refunded via store credit in the form of a Philly Create E-Gift Code. Credits are processed within 7-10 business days of your item(s) delivery to us. Exceptions are not guaranteed and are to the discretion of our leadership team based on inventory, current shipping times, and availability of limited release and exclusive items. Worn items are not eligible to be exchanged. 

 

Order alterations generated by Philly Create will be accompanied by an email to the address used to place the order and refunded via E-gift Code, in the case of unavailable or cancelled items. 

 

Philly Create is unable to add discount codes to orders after they have already been placed, and no more than one code can be used on a single order. 

 

SHIPPING

Orders may take up to 2-4 weeks to arrive. Many orders arrive sooner, depending on the immediate availability of ordered items. Currently we do not offer expedited shipping.